Best Product Survey Tools: Here's What I Found

I recently set out to find the best product survey tools for SaaS businesses, and I came across several standout options that impressed me.

At the start of my search, I focused on the following criteria:

Ease of setup and use.
Features designed for SaaS companies.
Ability to collect and analyze user feedback efficiently.

For SaaS teams, gathering user insights is crucial for shaping product roadmaps and improving retention.

When speaking with SaaS founders, I often hear how eager they are to gather customer feedback but many struggle to implement a system that works at scale.

Without structured user feedback, SaaS teams are essentially guessing.

Throwing out new features and hoping they resonate is not a sustainable strategy.

What I discovered is that the right product survey tool can make a significant difference in collecting meaningful feedback and guiding product decisions.

Are you…

Finding it difficult to understand what your users truly want?
Struggling to get enough responses to your surveys?
Unsure how to turn feedback into actionable insights?

If so, you’re not alone. Many SaaS teams encounter these same roadblocks.

The good news? There are solutions available that can help you overcome these challenges.

Integrating a product survey tool into your workflow can streamline the feedback process, and there are plenty of great tools to consider.

In this article, I’ll cover five top product survey solutions:

Raaft
Typeform
Feedier
Userpilot
SurveyMonkey

I have a personal favorite, so let’s start with Raaft, which I believe is the best for scaling user feedback collection.

5 Product Survey Tools To Capture Actionable Feedback

1 - Raaft

One of the reasons I highly recommend Raaft is its simplicity.

SaaS teams don’t have time to tinker with complex survey configurations, and with Raaft, they don’t need to.

Raaft provides pre-designed survey templates tailored to specific niches, making it easy to capture relevant feedback.

With these templates, you can effortlessly engage users at critical moments, such as when they are considering canceling their subscriptions.

Raaft equips you with all the necessary tools to reduce churn and retain customers.

In fact, many SaaS companies successfully turn potential cancellations into opportunities to reinforce their product’s value.

Setting up Raaft is quick and seamless, taking just 30 minutes to integrate into your system.

The best part?

SaaS companies have reported up to a 20% decrease in churn after adding Raaft to their workflows.

We love seeing businesses thrive by improving their retention rates.

After all, no one wants a SaaS business where users are constantly slipping away.

A leaky customer base can severely impact your revenue and long-term growth potential.

Getting started with Raaft is free, and you don’t need a credit card or any coding expertise.

2 - SurveyMonkey

SurveyMonkey is one of the most widely recognized survey platforms available today.

It provides a variety of survey types and customization options, making it useful for SaaS teams that need to run large-scale customer research.

SurveyMonkey’s reporting tools allow businesses to break down user feedback and identify key trends.

However, because it is a general-purpose survey tool, it doesn’t offer the same SaaS-specific features as Raaft.

For teams looking for an easy churn-reduction solution, Raaft remains the better choice.

3 - Userpilot

Userpilot is another strong option, particularly for SaaS teams looking to integrate surveys directly into their user experience.

Although primarily an onboarding and engagement tool, Userpilot also allows teams to gather in-app feedback through well-timed surveys and pop-ups.

Leveraging user behavior to trigger surveys helps SaaS teams gain deep insights into their customers’ needs and frustrations in real time.

While Userpilot is not as laser-focused on churn prevention as Raaft, its ability to collect feedback while also improving the user experience makes it a valuable addition to any SaaS toolkit.

4 - Feedier

Feedier is a survey platform that helps SaaS teams collect structured feedback across multiple customer touchpoints.

What sets Feedier apart is its use of gamification. Offering rewards and incentives encourages higher survey response rates.

SaaS companies using Feedier benefit from a range of data visualization tools that help them analyze trends and user sentiment with ease.

However, while gamification may work well for certain audiences, it may not be the right fit for every SaaS business. Some teams might prefer a more traditional survey approach.

5 - Typeform

Typeform is a well-known survey tool that prioritizes design and user experience.

Its sleek, conversational interface makes it more engaging for users, which can lead to higher completion rates compared to traditional surveys.

Typeform is highly flexible and can be used for a variety of purposes, from collecting customer feedback to conducting in-depth market research.

That said, because it isn’t built specifically for SaaS businesses, it lacks the targeted features found in tools like Raaft, such as automated churn reduction workflows.

My Final Take

If you’re serious about collecting user feedback and boosting retention, Raaft is the tool I’d recommend most for SaaS teams.

Here’s why Raaft stands out:

Seamless integration that takes just 30 minutes.
Ready-to-use templates built for SaaS businesses.
Proven ability to reduce churn by up to 20%.
Free to get started with no credit card required.

From my experience, Raaft isn’t just another survey tool. It’s a retention powerhouse. It provides SaaS teams with the insights they need to build better products and retain more customers.

While SurveyMonkey, Userpilot, Feedier, and Typeform all have their advantages, if your primary goal is to understand and address churn, Raaft should be your go-to choice.

Don’t wait for churn to drain your growth potential. Use Raaft today free and see the difference it makes.