Stop losing subscribers that could be saved.
Learn how to reduce churn with a better offboarding process.
Offboarding Cheatsheet
This framework + video tutorial will help you define what you need to prevent users from cancelling and getting relevant feedback.
Here is what you will get access to:
- Framework with the 5 steps of Offboarding
- Free video showing you how to use it
- Fillable document to share with your team
The Offboarding Cheasheet is a framework and video tutorial that teaches you to design offboarding experiences for SaaS products.
I've always thought of onboarding as a lot more important than offboarding.
I just wanted people to use my product no matter what. Onboarding helped with that. Offboarding didn't.
Then I realized that cancelling users can provide value. At an early stage perhaps even more than regular users.
I started interviewing all the users who cancelled. It was eye-opening. I was getting great feedback on a daily basis. But it took a lot of my time.
After many iterations, I designed a process to retain all the users who could be retained.
And for those who couldn't, I wanted to make sure I collected enough detail to understand the churn reason.
This framework is the end product of that process.
Table of contents
The Offboarding Cheatsheet
The Offboarding Cheatsheet includes 5 offboarding best practices + 3 examples from leading SaaS companies.
5 Offboarding Best Practices
3 Great Offboarding Examples
Reduce churn with better offboarding
Implement offboarding best practices in your SaaS product. Benefit from higher retention and collect higher-quality product feedback.