Table of Contents
After exploring four top contenders for replacing CustomerGauge, I’ve identified solutions to streamline Net Promoter Score (NPS) management and improve customer feedback strategies.
Are you…
- Overwhelmed by the variety of customer success tools available?
- Unsure whether your current platform delivers ROI?
- Searching for a more targeted solution to drive customer satisfaction and loyalty?
In this piece, I’ll examine these customer success platforms as viable CustomerGauge replacements:
- Raaft
- Brightback
- Upzelo
- Churnkey
Let’s begin with Raaft, a tool known for helping SaaS companies improve retention rates by up to 20%.
High price points and limited adaptability often make it challenging for businesses to leverage customer feedback tools effectively. It’s worth exploring other platforms to find a better fit for your organization’s needs.
This guide is tailored for:
- Customer success teams looking for tools better aligned with their goals.
- SaaS founders eager to elevate customer experience and satisfaction.
Let’s dive into these alternatives, starting with why some businesses are moving away from CustomerGauge.
Why Are SaaS Teams Considering CustomerGauge Replacements?
While CustomerGauge is a robust tool for NPS and customer feedback, it doesn’t suit every business. Feedback from users often highlights challenges related to cost and usability.
CustomerGauge focuses on improving retention through customer feedback loops and loyalty programs. However, some commonly reported hurdles include:
Complex Onboarding Process
Setting up workflows and integrating with existing systems can take longer than expected, delaying time-to-value.
High Cost
CustomerGauge’s pricing may not align with the budgets of smaller or mid-sized teams.
Limited Customization
Although powerful, the platform’s analytics and workflows often lack flexibility for niche use cases.
4 Alternatives To CustomerGauge
Raaft
Raaft simplifies churn management and enhances customer feedback with customizable cancellation flows and actionable insights.
Simplified Customer Feedback Management
Raaft enables businesses to collect detailed feedback and create tailored offers to retain customers.
Quick Setup
Raaft can be implemented in just 30 minutes, saving valuable time for teams.
Affordable Pricing
Raaft offers a free plan for up to 50 sessions per month and a premium plan at $79/month for up to 100 sessions. Larger organizations can opt for custom pricing.
With its ease of use and measurable impact, Raaft is an ideal solution for SaaS companies looking to improve customer feedback processes and reduce churn.
Brightback
Key Benefits
Starting at $250 per month, Brightback’s user-friendly design is ideal for mid-sized SaaS businesses. Its predictive churn insights and customizable cancellation flows make it a strong contender.
Highlighted Features
- Predictive churn insights
- Customizable retention pages
- A/B testing for optimization
Drawbacks
Advanced features like smart targeting and multi-brand support are restricted to higher-tier plans, and the base package lacks revenue retention metrics.
Upzelo
Key Benefits
Starting at $49/month, Upzelo offers flexible cancellation flows, pre-designed templates, and exit surveys, making it ideal for smaller SaaS teams.
Highlighted Features
- Branded cancellation flows
- No-code editing tools
- Pre-designed templates
Drawbacks
Upzelo’s highest plan caps at 250 monthly sessions, limiting scalability for larger organizations.
Churnkey
Key Benefits
Starting at $199/month, Churnkey offers unlimited workflows, advanced segmentation, and tailored retention offers. Its subscription pause and payment recovery features are particularly impactful.
Highlighted Features
- Custom cancellation experiences
- Recovery of failed payments
- Advanced segmentation tools
Here’s A Side-By-Side Comparison Of CustomerGauge Alternatives
| Tool | Price | Key Features |
|---|---|---|
| Raaft | Free for up to 20 sessions; $79/month for up to 100 sessions | Custom retention workflows, analytics, actionable insights |
| Upzelo | Starts at $49/month for 50 cancellation sessions | Exit surveys, branded flows, pre-built templates |
| Brightback | Starts at $250/month for 50 monthly sessions | Predictive churn insights, A/B testing, customizable pages |
| Churnkey | Starts at $199/month | Subscription pause, payment recovery, custom workflows |
Why Raaft Is The Best CustomerGauge Alternative
Comprehensive Tools
Raaft combines powerful retention features with valuable customer feedback insights.
Scalability
The platform’s pricing structure and flexibility make Raaft a great fit for both small startups and large enterprises.
Ease Of Use
A quick setup process allows teams to start collecting feedback and improving retention immediately.
My Honest Opinion On The Best Alternatives To CustomerGauge
I'm convinced that Raaft is the best alternative to CustomerGauge for any SaaS business focused on boosting customer retention.
Its intuitive design allowed me to pinpoint exactly where my customers were struggling, and the actionable insights have been a game-changer for my strategy.
It's not just about gathering data; it's about what you can do with that data to keep your customers engaged and loyal.
After using Raaft, I'm sold on its effectiveness due to its affordability combined with its robust features.
It's simple enough for my team to adapt quickly, yet powerful enough to drive real change in our customer engagement metrics.
If you're in the market for a tool that not only promises but delivers on improving customer retention, I wholeheartedly recommend giving Raaft a try.
Offboarding Cheatsheet
This framework + video tutorial will help you design a better cancellation process.
Some of our featured articles
Adam Crookes
Adam Crookes
Adam Crookes
Customer Success insights in your inbox
Helping Founders and Customer Success Managers handle customer retention effectively.
We will only ever send you relevant content. Unsubscribe anytime.